Consumer Return Policies
30-Day Return Window
We want you to be entirely satisfied with your purchase. If you change your mind about an order, items can be returned within 30 days of receipt for a refund.
Statutory Right to Cancel
Under UK statutory consumer rules, retail purchases carry a legal cancellation window of 14 calendar days following delivery. Exercising this statutory right grants a full refund including initial outbound delivery charges. Unless the item is damaged, defective, or incorrectly supplied, return shipping costs remain the responsibility of the buyer.
Item Condition Requirements
All returned items must remain in unused, original condition with all internal packaging, accessories, tags, and components fully intact to remain eligible for a refund. Items handled beyond what is reasonably required to establish their condition and suitability may incur a partial deduction from the overall refund value. Returned merchandise undergoes technical assessment prior to final credit processing.
Faulty Items & B2B Orders
Faulty, Transit-Damaged or Incorrect Goods
If an item arrives incorrect, defective, or physically damaged in transit, please contact our team immediately at sales@hykehamwholesale.co.uk. Collection will be arranged, or instructions will be issued, promptly to resolve the issue via replacement or full reimbursement.
Commercial & Trade Account Exclusions
The consumer cancellation terms outlined above apply exclusively to retail consumer sales. B2B, commercial trade accounts, and wholesale orders operate under distinct trade terms, including standard restocking fees and invoice verification requirements.
Where to Send Returns
For authorized returns, please include your original invoice or packing reference and post items directly to:
Hykeham Wholesale Ltd
99 Doddington Road
Lincoln
Lincolnshire
LN6 7HD
Address Accuracy & Redelivery Fees
Ensure all delivery details provided during checkout are correct. Parcels returned to our warehouse as undeliverable due to invalid address information will incur a £3.00 re-consignment fee to cover additional courier processing.